Australia Post - Collingwood Post Shop

Reviews of Australia Post - Collingwood Post Shop

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  Niki Velkoska Added September 01, 2017

  ★ ☆ ☆ ☆ ☆
  Every morning I walk past at approx 7:30am-8:00am (depending on how late I am running) and every morning there are two customer service officers in there, with lights on and doors open so naturally I assumed they open a little earlier then others even though it says 9am on the door (my previous local post office opened 8am-7pm even though the door says 9am-5pm). I walked in to collect a package which was sitting there and before I could get half way in the store they yelled at me to "get out! we're not opened" I was quite taken aback by this so I then tried to explain that I had come in because I assumed they were open due to me walking past every morning but before I could finish, I was cut off and was told that "the door says 9am-5pm, read the door" and then the lady yelled out "it's for the delivery driver" I opted to continuously repeat myself by telling them to "calm down" because they were quite aggressive towards me and walked out quite distressed. Safe to say, I will be looking for a new post office. Such a shame to hire people with this level of Customer Service. You draw all your customers away with such a horrible attitude and lack of customer service skills. I think it's time Aust Post head office start making some improvements, it's bad enough that their deliveries aren't up to scratch, I don't think they can afford to have customers service officers with low customer service skills.

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